Terms & Conditions
We operate a fair use policy and expect/hope that you treat or campervans as if they were your own.
Unfortunately, this is not always the case and accidents happen therefore we have to have the following Terms & Conditions to apply (sorry there are a few, although all in large text, no small print!)
In the event that that something goes wrong either accidental damage or accident we will do everything possible to help you, and minimise any cost that maybe passed to the hirer or incurred by ourselves.
Any minimal damage to the outside of our vans is accepted as ‘fair wear and tear’. For clarity this is classed as any isolated scratch/scuff that is under 50mm long that can be polished out (has not gone through to the base paintwork/metal work).
Where we have to refuel the campervan, we will only charge what we pay for the fuel, plus a £35 +VAT admin charge. Repairs conducted by Go Venture Vans are charged at £55 +VAT per whole hour.
Please read all of the following as hiring our deems that you have accepted these Terms & Conditions in their entirety.
Thank you
Martin Goodlad, Chief Explorer, Go Venture Vans
1 – Definition
The Terms and Conditions as stated within supersede all previous versions whether online or in printed format. Update as of 29/04/2025
The terms used throughout correspond to the following-
‘Go Venture Vans’ relates to MG Sport Ventures Ltd. trading as Go Venture Vans.
‘Driver/Hirer’ relates to the person(s) named under the terms of the Rental Agreement.
‘Campervan/Motorhome’ relates to the vehicle which has been hired under the terms of the Rental Agreement and any substitution vehicle that has been supplied under those terms. All items supplied with the vehicle including but not limited to toolkit, spare wheel or fast fix kit, fire extinguisher, first aid kit, vehicle documentation and any items supplied as part of the basic vehicle inventory including cooking and dining equipment and camping table and chairs.
‘Rental Agreement’ relates to the hire documentation as signed by the hirer on collection of the vehicle detailing the hire period as well as the full details for the hirer and vehicle.
‘Rental Period’ relates to the date and time of collection to the agreed date and return time and the time that the hirer legally has possession of the vehicle unless previous contact with Go Venture Vans has been made and agreed to return at a time not stated on the Rental Agreement.
‘Security Deposit’ is the amount held at commencement of hire for any purpose as listed under section 8 – Security Deposit.
‘Permitted Use’ is the reason for hiring the vehicle and covers leisure holidays only. The campervan/motorhome must no be used for any business purpose or commuting during the hire period.
2 – Driver Qualification
The hire of a Campervan or Motorhome from Go Venture Vans is subject to the hirer and any additional drivers meeting the following conditions-
3 – Insurance
Fully comprehensive insurance cover is included for the hirer of the Campervan/Motorhome providing the hirer meets the conditions as set out in Section 2 – Driver Qualification, and for the permitted use as defined in Section 1.
There may be 1 additional driver added to the rental agreement, providing they meet the conditions as set out in Section 2 – Driver Qualification and the additional driver fee of £15.00 per is paid.
3.1 – The insurance covers damage to the interior (fixed furniture & fittings) and exterior of the motorhome in the event of any accident with a 3rd party or property. Loose fittings are not covered (e.g. TV, cooking wear etc). Loss or damage to these will be charged directly to the hirer.
3.2 – The insurance does not cover the hirers personal effects, or provide cover for personal accident or medical expenses. We recommend that the hirer takes out their own insurance to cover these items.
3.3 – The insurance is only valid for the period shown on the Rental Agreement. Any return later than that shown on the Rental Agreement or allowing a person that has not been named on the Rental Agreement to drive, will invalidate the insurance cover and constitute a traffic offence under the Road Traffic Act in which the driver and/or hirer will be liable to prosecution. In the event of the insurance being invalidated, the hirer/driver accepts that they are liable in full for any damage to the motorhome, personal injuries, third party property as well as any other related liabilities after the expiration time of the insurance cover. An additional surcharge will also be applied to the hirer at a rate of £50 per hour for the first 3 hours or part thereof and the balance of the security deposit thereafter. Any additional cost incurred by Go Venture Vans will also be re-charged in addition to the surcharge.
3.4 – In the event that it is discovered that the hirer/driver does not meet the criteria set out in Section 2 – Driver Qualification, the insurance cover will be invalidated and GO Venture Vans will hold the hirer responsible for all fines, losses, damages, and other costs.
3.5 – In the event that any of the criteria set out in Section 2 – Driver Qualification has an insurance surcharge applied, the hirer agrees they will be borne this additional expense.
3.6 – The hirer shall be responsible for any and all of Go Venture Vans uninsured losses which may arise as a result of the hire.
3.7 – During the period of hire, the hirer/drivers agree that the Campervan/Motorhome shall not be-
3.8 – The insurance does not cover a trailer/caravan or bike rack (owned by the hirer) or any contents, attachments, or bikes while being used with the VW Transporter. Third party liability and damage is covered.
3.8 – During the period of hire, the hirer is responsible for the following-
3.9 – In the event of more than one claim being presented, the hirer accepts that they are liable for the excess amount for each and every incident.
3.10 – Claims involving 3rd parties also have the excess payable per incident, until re-imbursement has been received from the 3rd party insurers, after which time the amount will be returned. Go Venture Vans cannot be held responsible for the time that insurance claims take to be settled.
3.11 – Insurance excesses are detailed below;
Any damage/crack/chip to the windscreen will require full windscreen replacement. Unfortunately, we have to apply this policy as we have had windscreen repairs fail, resulting in Go Venture Vans incurring the windscreen replacement cost. For info and new windscreen for our Campervans ~£480 + Go Venture Vans damage service cost.
Claims involving 3rd parties also have the excess payable per incident, until re-imbursement has been received from 3rd party insurers.
4 – Bookings
Enquiries can be made using the online enquiry form on the website, by email to bookings@goventurevans.com or by calling +44 (0) 7768 408346.
5 – Cancellations
In the event of a cancellation by Go Venture Vans, the full paid amount will be refunded.
In the event of a cancellation by the customer, the following fees will apply-
Cancellation charges apply to booked extra’s (e.g. bike carrier, bedding etc) in-line with the policy above for the main hire fee (this is applied as we may have bought additional equipment or turned down other hirers requests to accommodate your booked extra items)
All cancellations must be submitted in writing to bookings@goventurevans.com.
6 – Collection of Motorhome
The collection of the motorhome is strictly between 4pm and 6pm. This is to allow for cleaning and preparation from the previous hire.
6.1 – Prior to collection of the campervan/motorhome, the hirer and any additional driver must present the following-
*If the above documents have already been sent to us, we still require to see the original driving licence, if you cannot produce this at the time of collection then the rental will be void and no refund will be due.
Failure to supply the required documents will be deemed as the customer no longer wishes to rent the motorhome and there will be no refund due.
The hirer accepts liability for all drivers of the motorhome/campervan, and it is their responsibility to ensure that no one other than those stated on the rental agreement, having met the driver eligibility requirements as stated by the insurance company, are permitted to drive.
6.2 – The hirer acknowledges delivery of the motorhome and the contents free from any defect or damage and complete other than as specified by GO Venture Vans. The hirer is advised to check the motorhome thoroughly before leaving the hire depot and any existing damage is recorded on the signed Vehicle Condition Report.
6.3 – Go Venture Vans will endeavour to have your motorhome ready for the collection time stated, however, are unable to guarantee that it will be ready due to unforeseen operational issues. In the event that the motorhome is not ready at the stated collection time, GO Venture Vans are under no obligation to offer any refunds or a revised return time nor any compensation for pre-booked ferries/events etc.. The motorhome must still be returned at the stated time.
6.4 – Motorhome keys and control. The hirer will be issued with one remote central locking key at the start of the rental, it is the hirers responsibility to ensure they are kept safe at all times.
6.5 – The hirer is responsible for ensuring that seatbelts are worn by all passengers in the manner they were designed for.
6.6 – Go Venture Vans will not be responsible for any third-party damages or claims in connection with or as a consequence of any accident or breakdown.
6.7 – Every effort is made to ensure the hire motorhome is in a roadworthy and safe condition before the commencement of the hire. The company shall not be liable for any consequences arising from any defects or mechanical failure of the motorhome which all reasonable precautions have been taken to prevent such occurrences.
6.8 – The motorhome is provided with a full tank of fuel, it is the hirer’s responsibility to refuel the motorhome while on hire and prior to returning to Go Venture Vans, unless the drop and go service is chosen and paid for in advance.
6.9 – A gas cylinder (and spare) is supplied with the campervan/motorhome (this maybe full, or partially full) along with a smaller full gas bottle as back-up. If additional gas is required, the hirer shall obtain a refill, the cost will be refunded by Go Venture Vans on handing over a receipt for the refill. All cylinders must be returned with the campervan/motorhome even if empty. Failure to return all cylinders will incur the following costs, dependant on which cylinders are provided at collection.
6.10 – The hirer is responsible for checking the oil and water levels of the engine on a daily basis and any other necessary motorhome components such as, tyre pressures/condition etc.
6.11 – The hirer is responsible for the payment of any toll road charges as defined by the toll road authority, parking charges, parking fines, speeding fines, or any costs incurred whilst the campervan is on hire.
7 – Substitution of Motorhome
Go Venture Vans will do everything to provide the motorhome/campervan as booked, however, in any instances out with our control, we reserve the right to offer a substitute vehicle subject to all the terms and conditions of the agreement. If the substitute vehicle is in a lower tariff, the difference of the rental costs will be refunded, if it is in the same or higher tariff, there will be no refund and no additional charge.
Go Venture Vans will not be held liable for any additional costs that may arise due to the substitution of the motorhome/campervan, this includes but is not limited to ferry crossings, campsite fees etc. We recommend travel insurance is taken out to cover any potential costs.
8 – Security Deposit
On collection of the motorhome/campervan, a security deposit equal to £1000 is required by credit or debit card (unless specified as another amount on the hire form). These funds will be pre-authorised and will only be accessed in the event of the motorhome/campervan not being returned in the same condition that it was rented in.
Issue | Cost |
8A – Fridge/Cupboards not emptied | £25 |
8B – Unclean Bathroom | £50 |
8C – Unclean Habitation Area | £50 – £200 |
8D – Unclean Toilet | £100 |
8E – Unemptied/Dirty Toilet Cassette | £100 |
8F – Smoking or Vaping in the Vehicle | £1000 (Security deposit withheld) |
8G – Late Return | £50 per hour or part thereof for the first 3 hours then balance of the security deposit thereafter, together with any additional cost incurred by GO Venture Vans. |
8H – Fuel Tank not full | £35 plus cost of fuel at cost paid. |
Table 8
Any damages/breakages found during the vehicle return inspection will be charged accordingly with an administration fee of £35+VAT. Repairs conducted by Go Venture Vans are charged at £55 +VAT per whole hour.
9 – Breakdowns
All motorhomes/campervans supplied by GO Venture Vans are checked prior to the start of each rental. It is the hirer’s responsibility to check the oil, water and tyres on a daily basis to reduce the risk of breakdowns.
In the event of a mechanical breakdown, please contact the following breakdown service for the vehicle priding the vehicle registration number,
Breakdown- CALL ASSIST
Call 01603 216366 with Registration Number & Breakdown Policy No. GOMZ03VR02, location and your contact number.
Go Venture Vans must be made aware of any breakdown at the earliest convenience either by telephone to +44 (0) 7768408346 or by email to bookings@goventurevans.com
Go Venture Vans will reimburse the hirer for reasonable costs incurred up to £100+VAT which must have a valid receipt provided on return. Any costs over £100+VAT must be authorised by Go Venture Vans prior to the expenditure. Any costs not authorised will be at the expense of the customer.
GO Venture Vans will not be held liable for any additional costs incurred for hotels, replacement vehicles or consequential expenses as a result of any breakdown, we highly recommend that you take out travel insurance to cover these costs.
Any breakdown that is deemed to be operator error, for instance, leaving the vehicle headlights on causing the vehicle battery to go flat, will be at the cost of the customer.
In the event a breakdown is caused by mis-fuelling, the hirer is liable for all costs incurred including draining and flushing the fuel system, any engine parts including seals that need replaced including the relevant labour charge due to the mis-fuelling along with a full tank of fuel.
Note putting Diesel in the water tank will result in full loss of deposit (£1000) as the cost to flush and clean exceed our insurance excess.
10 – Accidents
In the event of the motorhome being involved in an accident, however small, the full details must be filled out on an Accident Report Form which is included in the motorhome with a diagram drawn on the back.
11 – Return of Motorhome
The motorhome must be returned between 9am and 11am (with the nadover completed by 11am) as shown on the rental agreement, failure to return at the specified time will incur a charge of £50 per hour for the first 3 hours or part thereof after which the full security deposit will be chargeable. There is no grace period.
Additional charges as defined in Table 8. Charges 8A, 8E, 8H – Fridge Emptying, Toilet Emptying and refuelling (excluding cost of fuel that will be deducted from the security deposit) can be avoided by choosing our Drop and Go Service for a one-off charge of £100.
12 – Damage to the Motorhome
In the event that the campervan/motorhome is returned with damage, the cost will be charged at the retail price of the part plus the labour fee for fitting the replacement part.
13 – Pets
GO Venture Vans welcome well behaved dogs into our hire motorhomes which have been designated dog friendly (Dogs are not allowed on the seats, bedding or mattress topers provided, without customer provided blankets or protective covers). The intentions to bring a dog needs to be brought to our attention prior to the booking being confirmed to ensure a dog friendly motorhome is being offered. The additional cost for a dog is shown on our website. It is the responsibility of the hirer to ensure that any dog travelling in one of our motorhomes/campervans is properly restrained and that any soft furnishings are covered. Failure to cover cushions will incur an additional cleaning charge and or any costs to repair or replace coverings that sustain any damage.
We do not allow cats to travel in our campervans, in the event that a cat is taken an additional charge of £300 will apply plus the cost of any damages to the campervan or the upholstery.
14 – Mileage
Our full range of campervans and motorhomes have no mileage restrictions.
15 – Smoking & Vaping
Smoking and use of Vapers is strictly forbidden inside the motorhome, even with the windows open. Any infringement of this rule will result in the security deposit being withheld (£1000).
16 – Weather Conditions
GO Venture Vans cannot be held responsible in the event of any damage or inconvenience caused by inclement weather. This includes but is not limited to rooflights or windows being blown off, damage to awnings (wind out and drive-away). We highly recommend not using the awnings (drive-away or wind out) in high winds.
17 – Customer Vehicles
GO Venture Vans will allow the hirer to park 1 car at our premises for the duration of the hire period. All vehicles are parked at the owner’s own risk and the keys must be left with the hire team.
18 – Availability
Although every effort is made to ensure that the reserved motorhome is available, at times due to operational issues out with our control, a suitable replacement maybe available. However, there may be circumstances where it is not possible for us to honour a reservation in which case all payments received by the company will be reimbursed and GO Venture Vans will not be held liable for any additional costs incurred. We highly recommend that you take out travel insurance to cover your costs in the event of Go Venture Vans having to cancel or amend the campervan booking.
19 – Changes to Terms and Conditions
We reserve the right to alter the rates and conditions at any time. We also reserve the right to refuse or cancel a hire to any person without warning or explanation. Additions to, or alterations of the terms of this agreement shall be null and void unless agreed upon in writing by all concerned parties.
20 – Ending the Agreement
GO Venture Vans will end the agreement immediately and repossess the motorhome is we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you. We will also end this agreement and repossess the motorhome if you do not meet any of the conditions of this agreement or have obtained the motorhome through fraud or misrepresentation, or the motorhome appears to be abandoned. If you are a company, we will also end this agreement immediately and repossess the motorhome if you go into liquidation or you call a meeting of creditors.
If we end this agreement, it will not affect our right to receive any money we are owed under the conditions of this agreement.
21 – Governing Law
This agreement is covered by the laws of Scotland. Any dispute may be settled in the courts of that country.
22 – Data Use
All customer details held by Go Venture Vans will only be used for the purposes of any rentals and will not be passed to any 3rd party unless it is directly connected to a rental, for example, the police, insurance company or for the processing of any charge notices that are received by the company.
Terms and Conditions as last updated on. 29th April 2025
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